Silvervine Cat Toy – Natural Silvervine Toy for Cats

Shipping Coverage

We currently ship to the following countries and regions:

• United States
• Canada
• United Kingdom
• Australia
• New Zealand

European Countries:
Germany, France, Italy, Spain, Netherlands, Belgium, Austria,
Ireland, Portugal, Finland, Sweden, Denmark, Poland, Czech Republic

Order Cut-Off Time

Orders placed before 11:00 PM (Beijing Time, UTC+8) will be processed the same business day.
Orders placed after 11:00 PM (Beijing Time, UTC+8) will be processed on the next business day.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing Time

Orders are processed within 2–5 business days before shipment.

Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier.

Delivery Time

Estimated delivery times after shipment:

• Standard Shipping: 10–20 business days

Delivery times may vary slightly depending on the destination country, customs clearance, carrier operations, or peak seasons.

Shipping Costs

• Free Standard Shipping on orders USD $89 and above

Shipping costs are clearly displayed at checkout before payment.

Shipping Carriers

We use reliable international shipping partners, including:

• YunExpress
  

The carrier used depends on the destination and shipping method selected.

Order Tracking

All orders include a tracking number.

Once your order has shipped, you will receive an email with tracking information.
Please allow 24–72 hours for tracking updates to appear.

Contact Us

If you have any questions about shipping, please contact us at:

Email: support@nokawildtails.com

Refund Policy

We accept returns and exchanges for both defective and non-defective items within 30 days of delivery.

Eligibility for Returns:
Returned items must be new, unused, unwashed, and in their original packaging with all accessories included.

How to Request a Return:
Please contact us at support@nokawildtails.com with your order number and reason for return.
After your request is approved, our customer service team will provide the designated return location and instructions.

Refund Processing:
Once the returned item is received and inspected, refunds or exchanges will be processed within 3 business days.
Refunds will be issued to the original payment method.

Return Shipping Costs:
If the item is defective, damaged on arrival, or incorrectly shipped, we will cover the return shipping cost.
For other return reasons, return shipping costs are the responsibility of the customer.

Restocking Fee:
We do not charge any restocking or handling fees for returns.

Non-Returnable Items:
Items that have been used, washed, or are missing original packaging.
Gift cards and items marked as final sale.

If you have any questions regarding returns or refunds, please contact us at:
support@nokawildtails.com