Pet Treat Dispensing Toy – 20cm Extra Large Enrichment Ball

Shipping Coverage

We currently ship to the following countries and regions:

• United States
• Canada
• United Kingdom
• Australia
• New Zealand

European Countries:
Germany, France, Italy, Spain, Netherlands, Belgium, Austria,
Ireland, Portugal, Finland, Sweden, Denmark, Poland, Czech Republic

Order Cut-Off Time

Orders placed before 11:00 PM (Beijing Time, UTC+8) will be processed the same business day.
Orders placed after 11:00 PM (Beijing Time, UTC+8) will be processed on the next business day.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing Time

Orders are processed within 2–3 business days before shipment.

Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier.

Delivery Time

Estimated delivery times after shipment:

• Standard Shipping: 4–6 business days

Delivery times may vary slightly depending on the destination country, customs clearance, carrier operations, or peak seasons.

Shipping Costs

• Free Standard Shipping on orders USD $89 and above

Shipping costs are clearly displayed at checkout before payment.

Shipping Carriers

We use reliable international shipping partners, including:

• YunExpress
  

The carrier used depends on the destination and shipping method selected.

Order Tracking

All orders include a tracking number.

Once your order has shipped, you will receive an email with tracking information.
Please allow 24–72 hours for tracking updates to appear.

Contact Us

If you have any questions about shipping, please contact us at:

Email: support@nokawildtails.com

Refund Policy

We have a 30-day return policy. To be eligible for a return:

- For non-defective items: Must be unused, in original packaging with all accessories included
- For defective/damaged items: Contact us immediately upon receipt. You may need to provide photos of the damage.
- For items that arrived damaged in shipping: You may open the package to inspect, but please keep all packaging materials for potential carrier inspection

Note: Ceramic items must be inspected upon arrival for shipping damage. If your item arrived damaged, you may open the package to verify the condition. Please contact us within 48 hours of delivery with photos.